Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.What function of management?
The function of management that the CEO is performing in this scenario is known as leading. This function focuses on motivating employees and influencing their behavior to achieve organizational objectives. In this scenario, the CEO of the company is motivating the employees by letting them know that they have been doing a great job and that top management is noticing their efforts which in term will cause them to perform even better with hopes that they will get bonuses or a promotion.
